FREQUENTLY ASKED QUESTIONS

How do I enter a prize draw?

To enter a prize all you need to do is choose the prize you want to win, choose how many tickets you would like. 

How do I refund/withdraw credit from my account?

To withdraw your credit or refund any funds in your account, simply login to your account dashboard, go into the wallet section and then click the button saying “Request Refund” and complete the details for your refund.

We will then process the refund and funds should return to your account within a few days, depending on your bank.

Any bonus funds you have been given to re-enter draws, will be removed from your account.

How is the winner decided?

The winner is chosen by utilising random draw technology and all draws are verified. 

How are your prizes selected?

All our prizes are handpicked and crafted by our in house prize design team. Our prize designers scour the globe to bring you unique experiences, trips of a lifetime and the most sought after life luxuries. If you have a suggestion for a prize then please send it in on our prize submission page

How much is it to enter?

Each prize draws has a different ticket price dependent on the prize involved. All of our prize draws are designed to offer different prices, odds and multiple prizes to give everyone a choice of the kind of prize draw, price and odds they would like to enter. You can see the specific ticket price on your choice of prize or draw. 

Where can I buy gift vouchers?

Gift vouchers are available to purchase in our online shop and come in a range of values. Perfect for sharing the experience of The Draw™ with your friends whilst giving them the best gift you can, the gift of possibility! 

Will I get a receipt of my purchase?

Every purchase you make will be accompanied by an entry confirmation email. Alongside this you will be able to keep track of your entry in your online dashboard. Then it is just a case of waiting for that phone call! 

How will I find out when I win?

When you win, the draw & winning name will first be verified, once this is done our winner services team will then be in touch to give you the good news and discuss the next steps for organising your prize and your winners pack. The best news is, you are now a member of our winners club.  

How many prize draws can I enter?

You can enter as many prize draws as you like. At any one time we have a huge choice of prize draws to choose from, with a massive selection of prizes to suit every taste and lifestyle. The more you enter the more chance you have of winning something incredible! 

What happens if I can’t decide between prizes?

It is very often that our customers can’t choose between prizes, they just wan’t to win them all! Well there is nothing stopping you entering for multiple prizes, whichever ticket wins is the prize you will receive. 

How can I pay?

We offer a huge choice of payment options to suit everyone including; all major debit & credit cards.

As an authorised prize draw operator we operate to the highest levels of security and compliance. 

I have another question how do I get in touch?

If you still have a question feel free to get in touch with our customer services team at info@draw.co.uk or visit our contact us page.

Where can I see what customers say about you?

We pride ourselves on our 5 star customer experience which is verified by Trustpilot. You can read customer reviews on our review page. 

Can I suggest a prize?

Our prize designers rely heavily on customer feedback. They build prizes around what you want to win, so your suggestions are invaluable. If you have an idea then please submit it on our prize suggestion page here.

Which good causes do you support?

We support a number of charities. More details can be found here.

Where can I find out about special offers and discount codes?

The best place to find out about special offers and discount codes is on our social media. Make sure you are following us on Facebook & Instagram and be the first to know!